Service Disruption Alerts (SDA) is an online platform that delivers real-time alerts and updates about service interruptions, outages, delays and operational issues.

SDA empowers both consumers and businesses to share timely, transparent information so problems are identified faster, confusion is reduced, and trust is strengthened.

Participation is completely free for both businesses and consumers.

Posting Alerts

• When a consumer becomes aware of a problem or disruption involving an SDA partner, they can post an alert with full details of the issue.
  
  
• Each SDA Partner has a dedicated discussion forum where alerts, updates, and replies are posted and tracked.
  
  
• SDA Partners may also post official alerts regarding planned maintenance, ongoing disruptions, or unexpected service issues affecting their customers.

Searching & Monitoring Alerts

• Consumers can search directly for an SDA Partner by name.
  
  
• Once selected, users can enter the partner’s discussion forum to view real-time alerts, service updates, responses, and resolution timelines.
  
  
• Alerts are organized chronologically, making it easy to track developing issues and outcomes.

Consumer Benefits

• Instant awareness of service outages, delays, and disruptions
  
  
• Reduced frustration and uncertainty during service interruptions
  
  
• One centralized platform to monitor multiple service providers
  
  
• Transparency through community-verified and company-posted updates
  
  
• Improved decision-making (alternative services, scheduling, travel, payments, etc.)
  

SDA Partner (Business) Benefits

• Free, direct communication channel with customers
  
  
• Reduced inbound complaints and customer support overload
  
  
• Improved trust and brand credibility through transparency
  
  
• Real-time feedback from customers experiencing issues
  
  
• Centralized forum for updates, explanations, and resolution notices
  
  
• Early detection of service problems through consumer reports.

• Utilities (electricity, water, gas)
  
  
• Telecommunications & internet providers
  
  
• Banks, fintechs, and payment services
  
  
• Airlines, ferries, and transportation companies
  
  
• Streaming platforms and digital services
  
  
• Any business where service reliability matters